The Frost & Sullivan Best Practices Awards annually recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

Market research and analysis firm Frost & Sullivan recently announced that Xora is the recipient of their 2014 North American Award for Customer Value Leadership in the mobile workforce management market.

According to Xora, four key factors contributed to the software manufacturer's recognition: their customer support program during and after solution deployment; their cloud-based delivery model; strong partnerships with wireless carriers; and an expanded definition of the solution's use and value in today's marketplace.

Xora StreetSmart is a suite of configurable mobile apps that turn any mobile phone or tablet into a mobile workforce productivity tool. The application is configurable and scalable and features continuous new releases and cloud-based SaaS deployment.

As a part of its promise to provide best-in-class service, Xora delivers live training to educate users on solution capabilities, ranging from help creating wireless forms to configuring mobile jobs and defining mobile business workflows to better realize the customer's end goals. Xora also invests time and energy to understand the business needs of its customers, with the goal of providing clear ROI expectations for customers and greater use of Xora's capabilities.

"Xora knows the SMB sector"?uits needs, its fears, its pain points," said Jeanine Sterling, principal analyst, Frost & Sullivan. "As a result, it understands how to create real value for small and mid-sized businesses, focusing not just on affordability, but also on two other make-or-break factors with these customers"?uease of implementation and ease of use."